Refund policy

We have a no refund policy. We understand that taste is subjective and therefore our goods and treats might not be everyone's cup of tea.

You can always contact us for any concern at lizzystreb@gmail.com. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Changes to Orders

We require a minimum of 72 hours’ notice to be able to make a change to an existing order.  Please note any change in size or design may result in an additional fee that must be paid immediately.  We are able to change any written message to your cake up to 48 hours before the date needed.  No changes can be made with less than 48 hours’ notice.

Cancellation Policy

After your order has been confirmed, a cancellation will result in a 10% processing fee.  Any order cancelled less than 72 hours prior to the original pick up/ delivery date will not be eligible for a refund.  You may pick up your order & freeze it (our products freeze beautifully). If you are unable to have someone stop in to pick up your order on the original pick up date, you may notify us to change the pick up date to 1-2 days later in most cases.